🔒 Privacy Policy

Effective Date: 15/04/2025

At FreshLens IAS, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you access our website or enroll in our mentorship programs.

1. Information We Collect

We collect the following types of personal data:

• Basic Information: Name, email address, phone number, and UPSC preparation status (beginner/repeater/etc.).
  
  

• Payment Details: Transaction IDs or payment confirmation (we do not store credit/debit card details).
  
  

• Usage Data: Interactions with our website, session preferences, and progress-related data for internal analytics.
  
  

• Communication Logs: Messages exchanged for mentorship, doubt resolution, or feedback purposes.
  
  

2. How We Use Your Information

We use your data to:

• Provide personalized mentorship and study strategies.
  
  

• Communicate updates, feedback, and reminders related to your course.
  
  

• Improve our services, content, and website based on usage patterns.
  
  

• Send relevant academic resources, newsletters, or motivational content (only if you opt-in).
  
  

• Fulfill legal and financial obligations related to service delivery.
  
  

3. Data Protection and Storage

• Your data is stored securely and accessed only by authorized team members.
  
  

• We use industry-standard security measures to protect against unauthorized access, alteration, or disclosure.
  
  

• Session recordings and materials are used strictly for internal quality control and not shared publicly.
  
  

4. Sharing of Information

We do not sell, rent, or trade your personal information with any third party.

We may disclose your information only:

• To comply with legal obligations or court orders.
  
  

• With service providers (e.g., payment gateways, communication tools) strictly for operational needs, and under confidentiality.
  
  

5. Cookies and Tracking Tools

Our website may use cookies to enhance your browsing experience. These cookies help us understand user preferences and optimize site performance.

You can choose to disable cookies through your browser settings, but some features of the site may not function optimally.

6. Your Rights

You have the right to:

• Access or update your personal data.
  
  

• Withdraw consent for future communications.
  
  

• Request deletion of your data (subject to legal and operational constraints).
  
  

To exercise any of these rights, please contact us at admin@freshlens.in

7. Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for their content or privacy practices. Please review their respective policies before sharing any information.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via email or posted prominently on the website.

9. Contact Us

If you have any questions or concerns regarding our Privacy Policy, please contact:
📧 admin@freshlens.in